Mike Knowles receiving the award from Colin Crewther, Vice Chairman of the NCC, during the recent Lawns Caravan Show.
PARKLANDS LEISURE ACHIEVES NCC APPROVED DISTRIBUTOR STATUS
WELLS BASED FIRM DEMONSTRATES COMMITMENT TO EXCELLENT CUSTOMER SERVICE
Wells-next-the-Sea based Parklands Leisure has been recognised with coveted NCC Approved Distributor status.
This achievement reinforces Parklands’ commitment to best practice and to treating consumers in a fair and honest way while delivering an exceptionally high standard of customer service.
The NCC Approved Distributor scheme is one of four consumer focused initiatives developed by the NCC (National Caravan Council), the trade body for the UK tourer, motorhome, holiday and park home industries of which Parklands Leisure are members.
At the heart of each scheme is a Consumer Code of Practice establishing the benchmark for how an NCC member business should undertake all relations with its customer base. After a comprehensive independent on-site assessment, Parklands Leisure was found to meet all of the strict criteria governing the scheme and was awarded ‘NCC Approved Distributor’ status.
Says Mike Knowles, Managing Director at Parklands Leisure, “We are proud to have been recognised as a company that treats it’s customers with respect and deals with them in an open, honest and friendly way. We have a valued and loyalcustomer base and have built our business on word-of-mouth recommendations arising from positive experience.”
Says Frank Finch, NCC Codes Manager, “Parklands Leisure has successfully demonstrated that it operates to the high standards of customer service that the industry recognises as its benchmark. NCC Approved businesses provide customers with greater protection than is required by law and consistently aim to improve their offering by seeking and acting upon customer feedback.”
For more information on the NCC and The NCC Approved Distributor scheme visit www.approveddistributors.co.uk
Last updated 13/10/2018
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